Help Center

Quick answers about shipping, returns, sizing and custom orders. Can't find what you need? Email support@hatsapparelshop.com — we reply within 1 business day.

How long does shipping to the US take?

Most US orders arrive in 6–10 business days. Custom and apparel items are made to order and may need 2–5 extra business days. You'll get a tracking link by email as soon as your order ships.

Do you offer free shipping?

Yes — shipping is free on all US orders over $50. Orders under $50 ship at a flat rate shown at checkout.

Will I pay customs or import duties on delivery?

No. Import duties and taxes are calculated and paid at checkout, so the total you see is the total you pay. Nothing extra is charged on delivery or at customs.

What is your return policy?

You can return unworn items within 30 days of delivery. Email support@hatsapparelshop.com with your order number and we'll send you the instructions. Personalized (custom text) items are made just for you and can't be returned unless they arrive damaged or incorrect.

How do I find my size?

Our caps have an adjustable strap and fit most adults (roughly 21–24 in / 54–62 cm). Fisherman beanies fit 21.25–24.4 in and sit just above the ears. Check our Size & Fit guide for details.

How should I wash my cap?

Hand wash in cold water with a mild detergent, reshape and air dry. Skip the dryer and the dishwasher — they can warp the brim and fade the embroidery.

Can I change or cancel my order?

Email support@hatsapparelshop.com as soon as possible. We can usually update or cancel orders that haven't been processed yet. Custom items already in production can't be canceled.

Do you do bulk or team orders?

Absolutely — we love working with teams, events and businesses. Email support@hatsapparelshop.com with the quantity, style and your logo or text and we'll send you a quote.

How can I track my order?

Use the tracking link in your shipping email, or visit Track Your Order and enter your order number or tracking code.